How do I get a refund?
We handle cancellations and refunds based on the reason for the request. Here’s a quick guide:
Can I cancel my order just because I changed my mind?
- Yes, but if you cancel for any reason other than damage or loss, there’s a $30 cancellation fee.
- Before Shipping: You can cancel before we ship your order, and we’ll deduct $30 from your refund.
- After Shipping: Orders can’t be canceled once shipped. If you still want a refund, the item will need to be returned as outlined in the damaged order process below.
What if my order arrives damaged or is lost in transit?
- We’ve got you covered: If your order is damaged or lost, there’s no fee. You can get a full refund or a free replacement.
- Damaged Orders: Contact us within 7 days with photos of the damage for verification. We’ll arrange a refund or replacement right away.
- Lost Orders: If your order is lost during shipping, we’ll issue a full refund or send a replacement free of charge.
How do I return a damaged item?
- Easy Returns for Damaged Items: If your item needs to be returned, we’ll send a prepaid shipping label. The item should be unopened and in its original packaging.
- Once Verified: Once we receive and check the item, we’ll process your refund or replacement.
Are there any items that don’t qualify for a refund?
- Yes: Standard items that aren’t damaged and promotional or final sale items can’t be refunded once shipped.
How long does it take to get a refund or replacement?
- Processing Time: Refunds or replacements are usually processed within 7-10 business days after verification. You’ll get a confirmation email when it’s done.
If you have questions or need assistance with a refund or cancellation, reach out to our customer support team at info@hypnoseeds.com – we’re here to help!
